Refund Policy
Understand credit returns for failed video tasks and the seven-day policy for entirely unused credit packs. Contact support@ohfru.com for help.
Credits returned after a failed video
When a generation reaches a failed or expired task state, the credits charged for it are returned to the same account. This is a credit return, not a cash payment. Contact us if your balance does not reflect the final task status.
Entirely unused packs
Within seven days of purchase, you may request a refund for a pack whose credits have never been used. The whole pack is reviewed together; credits under an active refund request are temporarily unavailable for generation.
Used credits
A partly used pack is not covered by the unused-pack offer because generation costs have already been incurred. Statutory consumer rights and remedies still apply where required by law. Remaining purchased credits do not expire.
How to request help
Use the order page or email support@ohfru.com from your account address. Include the order reference and the issue. Do not send your full card number or security code.
Payment method and timing
Approved monetary refunds are sent through Stripe to the original payment method. The time before funds appear depends on the payment method and bank. A delayed confirmation is not a reason to submit the same request repeatedly.
Operator
ohfru.com is operated by SUNNUY YOGA COUTURE LTD, company number 16125223. You may also contact +447394743258 or use the WhatsApp link on the contact page.